Experience

[vc_row][vc_column][pluton-line][pluton-mee-title tt_title=”14 Years Experience!” tt_desc=”Lorem ipsum dolor sit amet, consectetur adipiscing elit. Proin ornare sem sed quam tempus aliquet vitae eget dolor. Proin eu ultrices libero. Curabitur vulputate vestibulum elementum. Suspendisse id neque a nibh mollis blandit.”]During my studies I was an entrepreneur. Since 2002 I am working full time at several companies. In addition, I have always been busy with individual projects, alongside my normal work, to keep my skills and study new technologies.

 
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 [/pluton-mee-title][pluton-line line_top=”50″][pluton-experience ex_title=”AtoS Netherlands B.V.” ex_sub_title=”Project Management Officer” ex_year=”July 2016 – Present” ex_icon_class=”fa-android” ex_desc=”Phasellus nec gravida purus. Aliquam ac enim vel ipsum consectetur vulputate. Duis quis feugiat neque. Pellentesque eleifend, nisi vel mattis vestibulum, est lacus pretium quam.”]Demand, Invoicing, Reporting & Controlling (TMNL CRM – Portals, Sales & Services)[/pluton-experience][pluton-line line_top=”50″][pluton-experience ex_title=”Consultant @ T-Systems” ex_sub_title=”Consultant DIRC” ex_year=”August 2011 – June 2016″ ex_icon_class=”fa-fire” ex_desc=”Phasellus nec gravida purus. Aliquam ac enim vel ipsum consectetur vulputate. Duis quis feugiat neque. Pellentesque eleifend, nisi vel mattis vestibulum, est lacus pretium quam.”]Demand, Invoicing, Reporting & Controlling (TMNL CRM – Portals, Sales & Services)[/pluton-experience][pluton-line line_top=”50″][pluton-experience ex_title=”T-Systems Netherlands” ex_sub_title=”Content Manager” ex_year=”November 2013 – December 2014″ ex_icon_class=”fa-briefcase” ex_desc=”Phasellus nec gravida purus. Aliquam ac enim vel ipsum consectetur vulputate. Duis quis feugiat neque. Pellentesque eleifend, nisi vel mattis vestibulum, est lacus pretium quam.”]

  • Cooperating with the Redesign Project Team at T-Mobile Netherlands
  • Design and create (graphic) look & feel of web content in accordance with planning, budget and quality.
  • Write, formulate, publish, optimize, and structure content and web forms on the websites of T-Mobile.

[/pluton-experience][pluton-line line_top=”50″][pluton-experience ex_title=”T-Systems Netherlands” ex_sub_title=”IT Consultant (TMNL CRM)” ex_year=”February 2009 – October 2011″ ex_icon_class=”fa-arrows-alt” ex_desc=”Phasellus nec gravida purus. Aliquam ac enim vel ipsum consectetur vulputate. Duis quis feugiat neque. Pellentesque eleifend, nisi vel mattis vestibulum, est lacus pretium quam.”]With this function I was working at the T-Mobile account in the CRM Team. I was specialized in DQM issues.

  • Monitoring of application systems and interfaces
    (to) resolve incidents around the application (s) and interfaces.
  • Controlling and coordinating of third parties during escalation procedures.
  • Registering and updating of incidents, problems and change requests in service management tool (Remedy).
  • Reporting to management and customers regarding the service (including performance / down times) of the application (s) and interface (s).
  • Advise management regarding improvements in performance.
  • Internal and external communications to customer / supplier.

[/pluton-experience][pluton-line line_top=”50″][pluton-experience ex_title=”Orange Netherlands NV” ex_sub_title=”System Engineer Rating Billing & Payments (PAAT / RBP)” ex_year=”February 2008 – December 2009″ ex_icon_class=”fa-quote-right” ex_desc=”Phasellus nec gravida purus. Aliquam ac enim vel ipsum consectetur vulputate. Duis quis feugiat neque. Pellentesque eleifend, nisi vel mattis vestibulum, est lacus pretium quam.”]From april 2008 we started to work for T-Systems when Orange became part of T-Mobile.

2nd line technical support on Billing, Rating and Mediation Provisioning for BSCS
Support. BSCS interfaces with Datawarehouse, Revenue Assurance, SAP. Number Portability. Improvement on SQL queries to enhance operational efficiency and troubleshooting.
Maintenance/enhancement of the scheduled batches in $Universe. SIM and MSISDN administration, Billing execution, Payment processing.
Support on collection system (CACSeVantage),
Daily contact with suppliers, design and commercial.
On call duties for monitoring and requests for change(s)[/pluton-experience][pluton-line line_top=”50″][pluton-experience ex_title=”Orange Netherlands” ex_sub_title=”Application Engineer Service Management Center” ex_year=”May 2006 – April 2008″ ex_icon_class=”fa-dashboard”]Responsible to monitor the functioning of all network elements on Orange Netherlands IT infrastructure in order to ensure that Orange can provide a continuous high level service to its internal and external customers.

  • monitoring IT infrastructure
  • accompany, log and support Planned Works
  • log incidents in the trouble ticket system
  • analyse and dispatch logged incidents
  • be responsible for solving incidents
  • track and trace the status of all incidents occurred on the network
  • initiate and follow up technical and management escalations
  • Contribute to improvements to create an optimised working environment.
  • Monitoring of IT network Orange NL. Windows servers, SUN Solaris, UNIX/Linux servers and firewalls.
  • Monitoring business critical processes, applications and scripts..
  • Monitoring of the NBSM Credit Scoring. Monitoring BSC’s en MSC’s.
  • Monitoring business critical batches by Dollar Universe.
  • Execute BCH/BGH processes (BSCS) by scripts, logfiles checking etc..
  • InvoiceLoading process monitoring
  • Executing scripts
  • Uploading invoices to webservers
  • Process final quality checks

Monitoring by Veritas Netbackup, HP- Openview, E-Refill, GSM/GPRS Mediation, Nagios, Smartview Checkpoint Firewall and HP Openview.

Monitoring of Orange Breedband(now Online) DSLAM’s, routers and switches and also traffic loads. Check of Customer Webselfcare.[/pluton-experience][/vc_column][/vc_row]
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